Should an item(s) in your order be faulty we will meet all our obligations under the New Zealand Consumer Gaurantees Act 1993 to remedy the situation.
Faulty items may need to be returned for assessment before a refund or exchange is offered. Please contact us at firstname.lastname@example.org, or by phoning +64 9 4106590 for further advice or to obtain a RA (Return Authorisation) Number prior to sending the item(s) back.
Please choose carefully as we are not obligated to provide a refund on purchases if you have changed your mind. In the event a refund is offered, products need to first be returned in original condition to us at the customer's expense.