Terms & Conditions

SNOOD is a division of Sussex Design Ltd (we, us, our) a New Zealand owned and registered company, trading as SNOOD.

We have provided this website for your use, subject to the terms and conditions listed below. Please read these carefully. By using our website, you agree to be bound by these terms and conditions. 

We reserve the right to amend these terms and conditions at any time, we therefore recommend that you review these terms and conditions each time you visit our website.

 

Intellectual Property

The design and content contained within our website is intellectual property which is either owned or licenced by us. The website is intended solely for your personal non-commercial use. Any use of our website and its content for purposes other than personal non-commercial use is prohibited without our prior written permission.

 

Privacy

We are committed to ensuring the privacy of your personal information. Information requested is limited to what is required to provide an accurate service to you. Under no circumstances will your information be sold or intentionally distributed to a third party except for any business that supports our services and products. Your personal information is restricted only to those who need access to complete your order.

Please refer to our Privacy Policy for more detail on how we will collect, use, disclose and protect your personal information.

 

Pricing

All prices listed on our website are in New Zealand Dollars and are exclusive of GST. NZ GST of 15% will be applied to all order totals once products have been added to the Shopping Cart.

All prices listed on our website are subject to change without notice.

 

Purchases and payment

When you make a purchase on our website the company name listed on your bank statement will be SNOOD.

Credit and Debit card transactions are processed via Windcave, our trusted Payment Card Industry compliant third-party online payment provider and card details are not stored by us nor are they able to be accessed by any of our employees.

Goods will not be shipped until payment has been received in full.

 

Product and stock availability

Most of our products are manufactured to order within 3 working days for small orders. In the event where a purchase has been completed and payment received but the order cannot be fulfilled, you will be contacted as soon as possible and offered an alternative product or a full refund for the purchase amount.

 

Freight and delivery

Freight cost will be calculated in the shopping cart and will be dependent upon the number of items ordered, the size of items ordered, and the location that the order is being delivered to. Once items have been dispatched, delivery under normal circumstances is estimated at 1-2 working days for NZ, however, this is dependent upon the delivery contractor. Please add 1 to 2 days for rural delivery. Late delivery is beyond our control and the customer agrees to not hold us liable or responsible. Tracking details for orders will be emailed to the customer once items have been dispatched and it is the customer's responsibilty to follow up on delivery service issues with the delivery company.

 

Warranty

The warranty period on products purchased may differ depending upon the product you are purchasing. Unless specified, our products come with a 1-year manufacturers defect replacement warranty. Should you have a problem with a product purchased or would like to return a product purchased we agree to deal with you in accordance with the New Zealand Consumers Guarantee Act 1993. In the event a replacement is provided, the warranty period applies from the original purchase date, not the replacement date.

To claim on a warranty issue, please contact us at sales@snood.co.nz, or by calling +64 9 410 6590 for a RA (Return Authorisation) Number prior to sending the item back. If the fault is accepted under our warranty terms, a replacement item(s) will be shipped free of charge. Items returned to us are to be sent at the customer’s expense.

 

Refund and returns policy

Should an item(s) in your order be faulty we will meet all our obligations under the New Zealand Consumer Gaurantees Act 1993 to remedy the situation.

Faulty items may need to be returned for assessment before a refund or exchange is offered. Please contact us at sales@snood.co.nz, or by phoning +64 9 4106590 for further advice or to obtain a RA (Return Authorisation) Number prior to sending the item(s) back.

Please choose carefully as we are not obligated to provide a refund on purchases if you have changed your mind. In the event a refund is offered, products need to first be returned in original condition to us at the customer's expense.

 

Artwork

Artwork is printed at your own risk. We are not responsible for the quality or content of the artwork that you provide and it is your obligation to gain permission to use any artwork that you did not create. Proofing is available on certain items/jobs to help mitigate your risk and we recommend you accept this when available. When a digital or printed proof is supplied and you accept its representation and instruct us to proceed with production, you fully accept the proof’s contents and responsibility for the final outcome, knowing that proofs are a visual guide and not an exact representation.

 

Damaged, late or incorrect orders

Upon receipt of your order, please inspect all your items to ensure they are in good condition prior to signing for the package. If you notice damage of any degree do not sign for the goods, refuse to accept the consignment and contact us immediately. A replacement order will be dispatched to you. If a damaged consignment is accepted by the customer, it is their responsibility to contact the courier company to claim for damaged goods.

If your order is not received within 5 working days of dispatch (NZ) or 20 working days of dispatch (AU), please notify us so we can follow up with the courier to ensure the order has not been lost in transit.

If you believe an order has been supplied incorrectly you must notify us as soon as possible and no later than 5 working days from receipt of delivery for us to investigate further.

 

Further information

If you have any questions or concerns in relation to our website or these terms and conditions, please contact us at sales@snood.co.nz, or by phoning +64 9 4106590.

QUESTIONS? CONTACT US

Or see our FAQ page.

We're keen to help you

SECURE PAYMENTS

Payment Processor